Account Manager / Trainer

Hoboken, New Jersey   |   Full time

GovPilot has an exciting opening for an Account Manager / Trainer position!  Government has lagged behind the private sector in adopting technology, you will be tasked with demonstrating how our modules can make the day of a municipal employee far easier. In this direct sales role, you will have the ability to upsell our existing customer base from our catalog of over 125 modules designed to streamline government operations. You can earn significant commissions through servicing and upselling your existing customer base. 

You will work with our Management, Sales, Onboarding, Customer Support, and I.T. Teams to ensure your customer is receiving the service they deserve.  You will truly be the eyes and ears of our company harvesting insight on how we can improve our product, onboarding,  and customer support initiatives. 

As an ideal candidate, you have excellent interpersonal skills, extensive experience building, and managing relationships and possess superior skills in learning new technology. 




  • Develop an expert level understanding of GovPilot Solutions

  • Determine opportunities and recommend GovPilot’s solutions

  • Develop strong relationships with government employees, managers, and elected officials

  • Present and lead customer discussions to advance the sales process.

  • Manage the full customer life-cycle from Onboarding to Renewal

  • Ensure successful adoption of the GovPilot platform; hold on-site training as necessary

  • Manage customer health to identify and effectively mitigate churn

  • Demonstrate discipline in meeting various goals, especially customer outreach efforts

  • Continually focus on operational enhancements and work with team leads to implement change

  • Serve as a customer advocate - gather and determine the implications of customer feedback on product needs



  • 5+ Years of Account Management / Sales Experience

  • Superior skills in learning and using various tech applications

  • Vehicle and willingness to travel

What We Look For

  • Outward inquisitive personality who enjoys meeting and conversing with new people 

  • Tech are excited by technology, ability to learn new applications quickly

  • Possess and have demonstrated proven sales skills 

  • Familiarity with Salesforce, SalesLoft, Deltek, LinkedIn Sales Navigator, and Lucidchart is helpful

  • Team player



About GovPilot

GovPilot is a cloud-based Government Management Platform, It offers governments the ability to make data-driven decisions. We do this by transitioning departments off of antiquated paper processes and single-purpose applications, to a single,  unified, cloud-based platform. Having departments and employees working within the same environment offers a number of benefits.  Primarily,  It breaks down the siloed walls & communication bottlenecks, created through fragmented departments. The government can now work with far greater efficiency.


The Culture

GovPilot is rapidly expanding and looking to hire talented, goal-oriented,  driven individuals. We foster a diverse culture, where an entrepreneurial mindset is rewarded. We look for people who want to grow both personally and professionally. We look for self-starters who want to carry the ball, people who take opportunities and run with them. We look for people who are comfortable with taking risks. Still a small software company with a headcount under 30, we typically look to promote from within.



Perks include quarterly out-of-office events like rock climbing, go-kart racing, cooking classes, hikes, scavenger hunts, etc…, We offer healthy snacks & coffee as well as delivered meals if you wish to work through lunch. Our dress code is casual, there is a sense of camaraderie at GovPilot. Our hardworking employees are recognized for their accomplishments at TownHall meetings held monthly. 


The Location

GovPilot is located in Hoboken’s bustling downtown district, close to everything you’d want and need! Lunch with a view? Take a short walk to scenic Sinatra Park. Happy hour? Choose from a wide array of restaurants and bars. Commuter? We are across the street from the path station. Meeting friends in Manhattan after work? The nearby PATH train will have you there in minutes!

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Cover Letter

GovPilot is an equal opportunity employer.  All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs.  We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.